This page sets out our policies regarding return of, and refunds for, Products you have purchased from us.
They form part of our Terms and Conditions of sale when you buy from us.
If you have any question regarding shipping or delivery, please contact us.
At checkout, we may give additional options for faster delivery with the price of each based on your delivery address and the product itself. Not all options may be available for all geographical locations.
We aim to deliver your products by the expected date, but because we rely on the delivery service providers we use, we cannot guarantee that your products will arrive by the expected date.
If your delivery address is in the United Kingdom and you choose a method of delivery at additional cost to you, then should the order not arrive by the expected time and date, we will refund you for the delivery charges.
We will send you a message to tell you when your order has been despatched.
Deliveries will be made to the person at the address given in your order.
The delivery service provider will contact you in advance by email or text message to give you an estimated arrival date and time, and give you options for delivery to another safe place or at another time if you know in advance that you will not be available to receive your packages. You may be able to track your order.
Some products must be signed for on delivery by an adult aged 18 years or over. If no one of that age is at the address when the delivery is attempted the products may be retained by the delivery service provider, who will attempt to redeliver them the next working day, or they may be delivered to a neighbour.
If so, then the delivery service provider will post a card through your door with further delivery instructions if they’re unable to complete delivery or if they leave the parcel with a neighbour.
If we are unable to deliver your products within 14 days of the date of your order, then we will contact you to arrange another date for delivery or allow you to cancel the order.
Products are sent at our risk until delivered to you at the address you have given to us.
When your order arrives, it is important that you check immediately the condition and quantity of the products.
If any products have been damaged in transit, you must refuse the delivery and immediately contact us so that we may despatch a replacement quickly and minimise your inconvenience.
Signing ‘Unchecked’, ‘Not Checked’ or similar is not acceptable.
If you have ordered more than one product then we may deliver some of those products separately to others. We do this so that you receive your products as quickly as possible.
If you haven’t received some products from your order, please wait until the delivery due time and date has passed before contacting us, as the missing items may be delivered separately later.